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Portmac Guitars (Formerly Guitar Factory).
Music Store, Guitar Products, Huge Range, Great Price, Experienced Staff, Established 1972.

 

Port Macquarie NSW


Port Mac Guitars
ABN: 18 119 869 543

Shop 1, 125 Gordon Street
Port Macquarie 2444
NSW Australia

portmacguitars.com.au
About Us / Blog

Guitar Factory Facebook Page Guitar Factory Facebook Channel Instagram Page Twitter Page

Contact Us
Rob Mestric - Store Owner
(02) 6584 4066
0434 674 694

About Portmac Guitars

We are a musical instrument retailer operating on the Mid-North Coast of NSW, Australia since July 2004. We sell a wide range of musical instruments & accessories, & specialise in everything guitar related. Our goal is to provide our customers with the very best gear, at fantastic prices with Australia's best service & advice. Our standard of service is what sets us apart from many other stores in Australia. Our number one priority has, & always will be You; the Customer. Your happiness in your purchase & satisfaction in the sales process is our Ultimate Goal & we are becoming synonymous within the Musical Instrument Industry for offering Australia's Best Customer Service. Whether is be In-Store, Over the Phone or Online- Our staff all share the same Goal; Making buying your First, Next or Last Guitar the Best Experience possible.

How do we do this?

Here at Port Mac Guitars we understand that without our customers we have nothing. That is why we have focused our store ethos around serving our customers & providing customer centric policies. We want to make it as easy as possible for our customers to find the item they are after, get a great deal & get that item to them safely and as quickly as possible. That is why we now offer Free Insured Shipping on a huge variety of products. If your eligible purchase is damaged in transit, you are not burdened with the loss. Nor do we charge you an extra premium for insurance like so many other stores. (Most stores charge between 3-5% which can be a huge expense on more expensive items.) We specialise in Shipping to the Far Reaches of Australia, especially Far North Queensland, Western Australia, Central Northern Territory & Northern South Australia. Wherever you may be - we ship to you Safely & Fully Insured.

Lay-By

We continue to offer our Online Lay-by system which has been a huge success with our customers. Thousands of customers have been able to secure great deals on items they may not have had all the money for at the time of purchase. With 3 months to pay the balance, there is plenty of time to budget for your next purchase. While other stores have tried half-heartedly to offer "Online" lay-by, no one does it as good as us. The original and BEST!

14 Day Freight Free Return

Our newest Customer Focused policy is our 14 Day Freight Free Return Policy. Our customers can now return eligible items for a refund or credit up to 14 Days after taking delivery of their new item. And... WE WILL PAY FOR THE RETURN FREIGHT! Have a good look at every other store's return policy. Even the Big Online Stores in the USA. Nobody does this. WE DO. Combined with our knowledgable and helpful staff, we believe these measures make us the leaders in the sale of guitars and related items in Australia & beyond.

Ibanez & More!

Our staff all specialise in one or more Brands, are all gigging musicians & all are as passionate as you in their chosen fields. As the largest Independant Ibanez Dealer in Australia, we also offer more than our competitors by creating programs like our Ibanez Parts & Spares Service . Here we work hand in hand with Ibanez Australia to help you find the parts you need for your existing Instrument in or out of warranty, or if you are looking to do a restoration. No-one else in Australia offers that depth of service in a Brand. This is not just limited to Ibanez either. Just ask us for assistance with any of the renowned Brands we offer and our Staff with bend over backwards to make sure your individual needs are met. We also want to hear from you about all your wishes & desires - & make that easier than anyone else to do.

Contacting us

You can Call us In-Store, or on our In-Store Mobile, Text Us, Email Us or Chat with us on the Website. We can even call you! Just leave us your Call Back Info HERE with your Details, what product you are wanting further Information on and the Best Time to Call*- & we will Call You! It is all about giving you the Best Customer Service in Australia! *within AEST Business Hours.