We are a musical instrument retailer operating
on the Mid-North Coast of NSW, Australia since July 2004. We sell
a wide range of musical instruments & accessories, & specialise
in everything guitar related. Our goal is to provide our customers
with the very best gear, at fantastic prices with Australia's best
service & advice. Our standard of service is what sets us apart
from many other stores in Australia. Our number one priority has,
& always will be You; the Customer. Your happiness in your purchase
& satisfaction in the sales process is our Ultimate Goal &
we are becoming synonymous within the Musical Instrument Industry
for offering Australia's Best Customer Service. Whether is be In-Store,
Over the Phone or Online- Our staff all share the same Goal; Making
buying your First, Next or Last Guitar the Best Experience possible.
How do we do this?
Here at Port Mac Guitars we understand
that without our customers we have nothing. That is why we have
focused our store ethos around serving our customers & providing
customer centric policies. We want to make it as easy as possible
for our customers to find the item they are after, get a great deal
& get that item to them safely and as quickly as possible. That
is why we now offer Free Insured Shipping on a huge variety of products.
If your eligible purchase is damaged in transit, you are not burdened
with the loss. Nor do we charge you an extra premium for insurance
like so many other stores. (Most stores charge between 3-5% which
can be a huge expense on more expensive items.) We specialise in
Shipping to the Far Reaches of Australia, especially Far North Queensland,
Western Australia, Central Northern Territory & Northern South
Australia. Wherever you may be - we ship to you Safely & Fully
We continue to offer our Online
Lay-by system which has been a huge success with our customers.
Thousands of customers have been able to secure great deals on items
they may not have had all the money for at the time of purchase.
With 3 months to pay the balance, there is plenty of time to budget
for your next purchase. While other stores have tried half-heartedly
to offer "Online" lay-by, no one does it as good as us.
The original and BEST!
14 Day Freight
Our newest Customer Focused policy
is our 14 Day Freight Free Return Policy. Our customers can now
return eligible items for a refund or credit up to 14 Days after
taking delivery of their new item. And... WE WILL PAY FOR THE RETURN
FREIGHT! Have a good look at every other store's return policy.
Even the Big Online Stores in the USA. Nobody does this. WE DO.
Combined with our knowledgable and helpful staff, we believe these
measures make us the leaders in the sale of guitars and related
items in Australia & beyond.
Ibanez & More!
Our staff all specialise in one
or more Brands, are all gigging musicians & all are as passionate
as you in their chosen fields. As the largest Independant Ibanez
Dealer in Australia, we also offer more than our competitors by
creating programs like our Ibanez Parts & Spares Service . Here
we work hand in hand with Ibanez Australia to help you find the
parts you need for your existing Instrument in or out of warranty,
or if you are looking to do a restoration. No-one else in Australia
offers that depth of service in a Brand. This is not just limited
to Ibanez either. Just ask us for assistance with any of the renowned
Brands we offer and our Staff with bend over backwards to make sure
your individual needs are met. We also want to hear from you about
all your wishes & desires - & make that easier than anyone
else to do.
You can Call us In-Store, or on
our In-Store Mobile, Text Us, Email Us or Chat with us on the Website.
We can even call you! Just leave us your Call Back Info HERE with
your Details, what product you are wanting further Information on
and the Best Time to Call*- & we will Call You! It is all about
giving you the Best Customer Service in Australia! *within AEST